Agent help centre
Guides and answers to common questions. If it's not here, agents@gaffbee.com replies within 4 working hours.
Most-read articles
Users & permissions
Adding, editing and deleting users
How to manage seats on your Gaffbee Pro account.
Leads & enquiries
How leads are qualified
The questions buyers answer and how we score them.
CRM & integrations
Connecting your CRM
The one-time setup for a two-way listing and lead feed.
Billing & subscription
How billing works
Monthly, per branch, no surprises.
Listings
Uploading a new listing
The 7-step wizard and what's required at each stage.
Compliance & data
Material Information (NTSELAT parts A, B, C)
The fields we require to comply with NTSELAT guidance.
All topics
Getting started
Onboarding, first login and the 60-minute setup checklist.
3 articles →
Users & permissions
Add, edit and remove teammates. Roles and branch-level access.
4 articles →
Listings
Uploading, editing, photos, floorplans, video tours and status changes.
5 articles →
Leads & enquiries
Inbox, qualification, SLA reminders and reassigning leads.
4 articles →
CRM & integrations
Connect Reapit, Alto, Jupix, Street, Dezrez, Expert Agent and more.
4 articles →
Billing & subscription
Invoices, VAT, upgrading, downgrading and cancellation.
4 articles →
Performance & reporting
Impressions, click-throughs, enquiry rates and benchmarks.
3 articles →
Marketing & PR
Downloadable assets, window cards, social templates and press kits.
2 articles →
Compliance & data
GDPR, AML, Material Information and data protection.
3 articles →
Mobile & apps
Push notifications, mobile web and the upcoming native Pro app.
2 articles →
Still stuck?
A real person on our team will reply within 4 working hours. No ticket queues, no phone trees.