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Check a rent record or payment discrepancy

A ledger entry is different from a bank payment.

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  1. Compare the tenancy, period, due amount and recorded payment with your own payment reference.
  2. If an entry is missing or incorrect, contact the managing agent through the agreed route.
  3. Ask for the correction to be recorded without losing the original history.
  4. Do not pay again solely because an app entry has not updated; confirm the position with the agent first.

A recorded payment status does not itself prove bank settlement. Use the payment instructions agreed with your agent.

Updated 2026-11-06

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