How can we help?
Help for buyers, renters, sellers and everyone finding their place.
Ask Gaffbee help
Find practical steps from our approved guides. Automated answers, when available, use Lovable and Google to process your question alongside public help articles. Don’t include passwords, payment details or private documents.
Still stuck, or need help with an account, privacy or disputed payment? Contact the team. You can review your question and the guidance before sending.
Browse the guides
Finding a home
Locations, filters, results and photographs.
Saved homes and alerts
Shortlists, sharing and notifications.
Your account and privacy
Sign-in, account changes and private information.
Documents and verification
Evidence, pending checks and correcting a submission.
Renting and your tenancy
Applications, references, repairs and rent records.
Enquiries, viewings and offers
Contact the right person and understand what has been confirmed.
Managing properties for an agency? Open the agent help centre.