Upload a clear document safely
Use the private evidence flow and the right document type.
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- Use the evidence upload for the specific check in your own signed-in account.
- Make sure the required page is complete, readable and free from glare. Check that important names and dates are visible.
- Follow the screen’s file type and size requirements. Only redact information where the check’s instructions permit it.
- Wait for the submission result. If it fails, check the status before uploading the same file repeatedly.
Do not send passports, bank statements or selfies to the help assistant or attach them to an ordinary support request.
Updated 2026-11-06
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Find practical steps from our approved guides. Automated answers, when available, use Lovable and Google to process your question alongside public help articles. Don’t include passwords, payment details or private documents.
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