Question 1

How long does it take to set up Gaffbee for our agency?

Accepted Answer

Your activation date is agreed after we confirm the account scope, provider permissions, feed format, branch mapping and enquiry destination. We review a sample listing and your team's access before publication. There is no universal one-hour or one-week integration promise; groups can agree a staged rollout.

Question 2

Is there a free trial or founding-agent programme?

Accepted Answer

The first 500 qualifying branches receive 6 free subscription months, then the agreed founding rate while the subscription remains active. The 25 Featured credits are a one-off bonus. Optional purchases remain chargeable. The activation date, first paid date and any Premium-upgrade promotion are recorded in your order.

Question 3

Do we have to sign a long contract?

Accepted Answer

You can cancel during a free subscription period before paid conversion. Paid subscriptions roll monthly with 30 days' notice under the Agent Terms. Confirm the final service date, authorised outstanding charges and export arrangements. A pause or 90-day retention period is not an automatic entitlement.

Question 4

Which CRMs do you support?

Accepted Answer

Tell us your CRM and available property export. We confirm the supported feed, permissions, sample import and enquiry return route for your account. Names listed on the integrations page are providers to discuss, not a live native-connector status list. Bespoke work and any provider fees require an agreed scope.

Question 5

How does listing migration work?

Accepted Answer

Keep the instructed branch and a stable property identity in your agreed source feed. Confirm the fields and media to import, update frequency, withdrawal handling and error reporting. A sample import is checked before publication; an unspecified within-minutes sync is not promised for every provider.

Question 6

Can we bring across historic sold and let data?

Accepted Answer

Discuss the export format, dates, source, permissions and intended use during onboarding. Historic records need a separate agreed import scope and must remain distinguishable from currently available listings. Importing a record does not independently verify its sale price or establish valuation accuracy.

Question 7

Who owns the leads and data we generate on Gaffbee?

Accepted Answer

Your order and data-processing terms identify the content, enquiry data, permissions and responsibilities for your account. Confirm the available export format and authorised recipient. If you leave, request an export and the applicable retention or deletion arrangements; a blanket seven-day export or deletion of every record is not promised.

Question 8

How much does Gaffbee cost?

Accepted Answer

Essential: £249 standard or £150 founding; Pro: £399 standard or £225 founding; Premium: £599 standard or £300 founding, per branch per month plus VAT. Buyer and renter property enquiries are included. Group subscription discounts are marginal; paid extras are separate. Coverage and developer accounts use their own stated charging units and eligibility. See the pricing page for quantities, VAT and examples.

Question 9

Are there hidden fees for premium placements or featured properties?

Accepted Answer

Paid promotion is optional and openly priced. Featured Property is £25 + VAT for 14 days; Premium Property is £49 + VAT for 28 days, unless an eligible credit or agreed discount applies. Sponsored placement is separate from ordinary search relevance. Local, homepage and newsletter bookings need confirmed scope and dates.

Question 10

Can an online or hybrid agency use a Coverage plan?

Accepted Answer

Coverage is priced per approved central operation and replaces branch membership for that operation. Both listing and territory limits apply; included allowances are for the whole account, not multiplied per territory. Separately trading branches need branch membership. Branch discounts and Founding 500 promotions do not apply automatically: eligibility, territories and any agreed offer must be confirmed in the order. Existing accepted terms are preserved.

Question 11

Do leads go into our CRM automatically?

Accepted Answer

The enquiry return route is configured for your agency's supported provider and approved destination. Confirm which enquiry types, fields, directions and update times are included before relying on an automated workflow. A property enquiry stays with its instructed branch; paid prospecting opportunities follow their disclosed sharing rules.

Question 12

What is checked on a lead?

Accepted Answer

Different products have different checks. The paid verified vendor/landlord offer specifies email confirmation, a mobile one-time code, a relevant address and a request for agent contact. Applicant answers or contact checks do not establish legal ownership, identity, affordability or a guaranteed instruction. The pricing page explains sharing, duplicate handling and the 14-day credit claim rules.

Question 13

Can we reassign leads between negotiators or branches?

Accepted Answer

Assignments must stay within the account permissions and the branch responsible for the instruction. Confirm the available team workflow during onboarding. A missed response does not permit diverting a named listing enquiry to a competing agency or an unrelated franchise.

Question 14

What support do we get, and when?

Accepted Answer

Response targets: Essential, one working day; Pro and Premium, four working hours. Premium also includes a named account manager. Working hours are 9am–5pm, Monday to Friday, UK time, excluding UK public holidays.

Question 15

Do you train our team?

Accepted Answer

Agree the onboarding session, attendees and available learning resources with the team. The session should cover listing administration, enquiry handling, account permissions and the reports included in your package. In-person training, named onboarding staff and particular session lengths are included only where agreed.

Question 16

How will we know if there's an outage?

Accepted Answer

Report an affected feed, listing or enquiry through agent support, with the time and a non-sensitive example. Confirm the account contact and update route with the team. A public status page, five-minute incident update or automatic SMS alert should not be assumed unless that service has been explicitly confirmed.

Question 17

"You're new — do you have any buyers yet?"

Accepted Answer

Gaffbee is a new platform. Ask for dated, relevant activity information for your area and agree how your branch will evaluate the service. A founding place, region listing or advertising booking does not guarantee an audience size, enquiry volume, valuation or sale.

Question 18

"We're already on Rightmove and Zoopla — why add another?"

Accepted Answer

You can evaluate Gaffbee alongside existing portals. Compare the published subscription and allowances, your actual account scope and the enquiry/reporting workflow your team needs. Review costs and results over a stated period before deciding which services to keep; a lower subscription does not prove equivalent reach.

Question 19

"If we join, will Rightmove punish us?"

Accepted Answer

Gaffbee does not require portal exclusivity. We cannot speak for another provider's terms or conduct; review your own agreements and raise any specific concern with that provider. Joining Gaffbee does not require you to cancel another portal.

Question 20

"How do we know your brand won't embarrass ours?"

Accepted Answer

Agree the use of your logo, named staff, quotations and joint marketing assets before publication. Any case study or performance figure needs an identifiable source, period and method, and approval from the people or agency featured. No unnamed pilot result should be treated as a guarantee for your branch.

Questions from estate agents

Getting started

Data & migration

Pricing

Leads & CRM

Support

Objections