Getting help from Gaffbee

Use guides first and send unresolved problems with useful context.

Updated 6 November 2026 · 3 min read

Search this help centre or ask Gaffbee help for instructions drawn from the published guides. Automated answers can be mistaken: open the linked source and check it applies to your account and accepted order.

Describe the task and what happened, without passwords, security codes, bank details or identity documents.
Try the relevant documented steps.
If unresolved, choose Contact the team. Review the editable question and guidance before sending.
For privacy, access, security, disputed payments or decisions needing account evidence, contact the team directly.

Need help with this article?

Email info@gaffbee.com. Response targets: Essential, one working day; Pro and Premium, four working hours. Premium also includes a named account manager. Working hours are 9am–5pm, Monday to Friday, UK time, excluding UK public holidays.