Membership guide

Choose the account that matches your business

Use branch membership for each separately marketed local operation. Discuss a group order when branches share a payer. A central online or hybrid operation may qualify for coverage; developers use the development account scope stated in their order. User seats, branches, territories and developments are different units.

Before your account goes live

1. Confirm both contracting entities, the authorised payer, branches, trading names, channels and relevant developments or coverage limits.
2. Record the chosen plan, net price, VAT, start date, free-period end if applicable, first paid charge and cancellation terms.
3. Agree the feed provider, supported format, fields, update direction and any vendor licence or custom integration requirement.
4. Check a sample listing, images, price, status and branch attribution, then test the enquiry destination with authorised test data.
5. Give each colleague the access they need and confirm who owns billing, lead follow-up and listing corrections.

Run listings and enquiries

Keep each instruction's property ID, responsible branch and status accurate. Buyer and renter enquiries about a named property stay with the instructed listing agent. Optional valuation or prospecting requests follow their disclosed consent and purchasing rules. A contact check or score does not guarantee legal ownership, funding or an instruction.

Book promotion

Agree the product, property or area, price or credit, start and end dates, placement and any rotation. Exclusive sponsorship and newsletter positions need a confirmed booking. Keep the accepted booking confirmation. Do not assume that an unredeemed credit reserves an exclusive position.

Use Listing packages to review recorded package history. For a new order, renewal, change or cancellation, contact agent support. The team confirms eligibility, availability and payment arrangements before activation; submitting a request does not make a charge.

Understand your bill

The order and invoice distinguish subscriptions, authorised optional products, net charges, VAT and the total. A free subscription period does not make paid extras free. Ask for the effective date and any agreed pro-rata adjustment before changing a plan or adding a branch.

Support and leaving

Response targets: Essential, one working day; Pro and Premium, four working hours. Premium also includes a named account manager. Working hours are 9am–5pm, Monday to Friday, UK time, excluding UK public holidays.

Cancel during a free subscription period before the first paid period begins. Paid rolling membership requires 30 days' written notice to info@gaffbee.com, subject to the accepted order. Request your export and confirm the final service date and authorised outstanding charges. Existing paid advertising and cancellation adjustments follow the agreed product terms.