Rent records and maintenance requests

Separate operational records from payments and urgent safety action.

Updated 6 November 2026 · 3 min read

Check the tenancy and permitted account scope before viewing rent records or maintenance requests. A rent entry records information; it does not prove money was received, transferred or reconciled.

For a payment discrepancy, compare the recorded period and reference with authorised payment evidence.
For a repair, record the issue, reported time, relevant property and responsible contact.
Confirm receipt and the next step through the agreed management process.
Keep private bank details and tenant documents out of ordinary help messages.

Need help with this article?

Email info@gaffbee.com. Response targets: Essential, one working day; Pro and Premium, four working hours. Premium also includes a named account manager. Working hours are 9am–5pm, Monday to Friday, UK time, excluding UK public holidays.