Tenant referencing and document checks

Before ordering a reference, confirm the provider, applicant consent, check scope, price and any membership allowance. Use the approved secure provider process for personal evidence.

• An uploaded document or extracted name is not verified identity.
• Reading a photo or document does not establish liveness, authenticity, ownership or affordability.
• A self-declared answer and a completed independent check must remain distinguishable.
• If a required check is missing, failed or pending, obtain a human review through the agreed process; do not mark it complete to proceed.