Rental applications and applicant enquiries

A rental enquiry, application, reference check, agreement and tenancy are separate records. Respond through the authorised property enquiry route and tell the applicant what happens next.

1. Check the property, responsible branch and applicant contact route.
2. Confirm which application functions are enabled for your account.
3. Explain the required information and use the approved secure collection process.
4. Record the actual decision and next step in the appropriate system.